CMFL Privacy Policy
Your privacy is important to us. We want to ensure that we’re as transparent as possible in informing all our supporters how we capture data, store it, and most importantly, use it.
CMFL is committed to protecting and securing the privacy and confidentiality of your personal information. If at any point you want to know more about our policy, or are worried about your own details, or have ideas on how we can improve our practices, do let us know via contact details provided on this website – full contact details are below.
Importantly, CMFL is bound by the Privacy Act 1988 (Cth) (the “Privacy Act”) and the privacy provisions of other applicable legislation. In particular, CMFL must adhere to the Australian Privacy Principles in relation to collecting, holding, using, disclosing, securing and allowing access to your personal information.
This privacy policy provides information about how we manage the personal information we collect, hold, use and disclose. In short, any personal information collected by us is covered by this policy, so it’s important to us that the following information is easy to understand. We will review this policy from time to time and always have this policy publicly available throughout our websites.
How we collect personal information
There’s a number of ways we collect data. CMFL usually collects your personal information directly from you when you provide it over the phone, through our website, by email, through an online form or through a donation coupon when making a gift to CMFL.
If someone donates on your behalf, and asks that you receive information about their gift, we will collect the personal information they provide about you.
We also collect personal information from public records, such as telephone directories, lists and third-party surveys, which we purchase for direct marketing and telemarketing, which you have agreed to be on. When it is necessary to collect your personal information, including from a third party, we will take such steps as are reasonable in the circumstances to ensure that you are notified in compliance with the Privacy Act.
CMFL will not collect, hold, use or disclose sensitive information (including health information or criminal records) about you unless you give us your consent to do so, or where required by law.
If you wish, you can remain anonymous or use a pseudonym when you contact us and if you donate. We will respect your anonymity. If you choose not to provide us with your personal information, we may not, for example, be able to provide you with an official tax-deductible receipt or assist you fully with your query or complaint.
Cookies, our website and your privacy
To understand how people arrive at the CMFL website and related social media platforms and how they use it, we rely on cookies provided by third parties. This enables us to assess the effectiveness of our online advertisements. We may also use your browsing history on the CMFL website to send related messages on our work and appeals. Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website.
How we store personal information
CMFL understands the importance of protecting your personal information from misuse, loss or unauthorised access or use and will take all reasonable steps to ensure that your personal information is secure.
CMFL holds your personal information securely through physical and electronic means. We have restricted physical access to our offices; hard copy files are stored in secure cabinets. We use security encrypted response forms to protect the personal and financial information you provide us over the Internet and secure online payment systems, our in-house IT system is secured with a firewall and anti-virus scanners, your information is stored in secure databases and only authorised staff have access to your information and only when it is required.,
CMFL will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise. If you send us your personal information when we don’t ask for it we will determine whether the information is related to one or more of our activities. If the information is not relevant to what we do, we may destroy or de-identify the personal information if it is lawful and reasonable to do so.
How we use your personal information
We use your personal information to carry out our charitable, aid and related activities. For example, we use your personal information to:
- process any donations you may send to us
- send to you information about CMFL including newsletters, updates and information on appeals
- update you if we have information that may affect your support
- confirm who you are when you contact us
- keep you informed about our work including by mail, email, SMS or telephone
- respond to your questions, comments, compliments or complaints
- circulating questionnaires to improve our services
- analyse donor activity to improve our effectiveness including for quality assurance
- report on our activities including producing our Annual Report
CMFL relies on the generosity of our donors to carry out our mission. Therefore, we may also use your personal information for direct marketing purposes to promote our upcoming events, appeals, projects or other activities. However, where we do use your information for this purpose, we will always provide a simple means for you to opt out of receiving these communications.
Opting Out
If you wish to opt out of communications you are currently receiving, use any of the clear links that we provide in all our digital communication (like sms or email) or contact us through contact details provided on this site.
Disclosing your Information
We respect that ‘who’ we share your information with is important to you.
In no instances do we sell your information onto other third parties.
CMFL will only use and disclose your personal information in accordance with the Privacy Act and the Australian Privacy Principles. This may include where use or disclosure is required by law, where we have your consent to the use or disclosure, or for the purpose for which it was collected or related purposes that you would reasonably expect CMFL to use or disclose that personal information.
CMFL will not disclose information about you to any other individuals or organisations.
Help us keep your information accurate
CMFL aims to ensure that the personal information we hold about you is accurate, complete, up-to-date, relevant and not misleading. However, the accuracy of this information is largely dependent on the information you provide.
To assist us with this, please contact us if you are aware of any changes required to your personal information.
Even if you don’t contact us, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.
Enquiries, contact and complaints
Enquiries or concerns about privacy matters, including complaints about how CMFL handles personal information and concerns that CMFL has breached the Australian Privacy Principles, should be made in writing as detailed below under the heading “Contacting us”.
CMFL will respond to all enquiries as quickly as possible. Alternatively you can email us at info@cmfl.org.au